Refunds and Returns Policy
Parts that have been modified or removed to test will not be accepted for return. Parts returned that aren’t the original item delivered will not be accepted for return. Parts are uniquely identified by the markings on the part. If returned parts are not in thier original condition (except goods damaged in shipment and confirmed by a Verisure member of staff), refunds will NOT be provided.
To ensure a smooth refund process, all defects about the parts must be communicated in writing by EMAIL or POST
In case of a damaged or defective part, please contact our customer service team by email or phone within 24 to 48 hours from the time you received the package, or do not accept the package from the shipper. DO NOT SEND THE PART BACK before you have received an RMA (Return Merchandise Authorization) from Verisure. The return of the part to Verisure Used Auto Parts must be supplied with an return tracking number as soon as it is sent back. The item has to be returned within 7 business days from receiving the RMA. Return address will be provided upon your contact for return and refund. .Parts should be delivered to the address given upon receipt of the RMA. Items returned to Verisure Auto Parts will be delivered to the correct address as stated in the RMA instructions at the cost of the customer. When the item is returned, we will issue a refund of the purchase price in its original form or issue a replacement part. When the item is returned it will be checked and if approved, the credit request will be sent to the accounting department. Refunds to customers are granted after the item returned is inspected and verified.
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